Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@arrowfare.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@arrowfare.com.
Order Cancellation
You can cancel your order free of charge within 24 hours of placing it by emailing support@arrowfare.com. After 24 hours, your order may already be in processing and cannot be cancelled — but you are welcome to return it once it arrives.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item arrived damaged or defective, we will cover the full return shipping cost and arrange a free replacement or full refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including products that have been used, assembled, damaged, altered, or are not returned in their original packaging with all included components.
Unfortunately, we cannot accept returns on gift cards. If you have any questions or concerns about your specific item, please contact our customer support team before initiating a return.
Who Pays for Return Shipping?
Return shipping costs are paid by the customer. Estimated return shipping within the US is between $5 and $15 depending on your location and the carrier you choose.
If your item arrived damaged or defective, we cover the full return shipping cost.
No restocking fees are charged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In some cases a partial refund may be granted — for example, when an item is returned with minor signs of use or missing original packaging. We will always contact you before processing a partial refund.
If more than 15 business days have passed since we've approved your return, please contact us at support@arrowfare.com.
Where Do I Send My Return?
10200 Mc Kalla Pl Ste 200, Austin, TX 78758
Contact Information
Store name: Arrow Fare
Company name: Ascent Marketing LLC
Company Address: 5900 Balcones Dr, Austin, Texas, 78731, United States
Phone: +1 650 274 6040
Email: support@arrowfare.com
Monday to Friday | 09:00AM – 05:00PM (CT)
We aim to respond to your enquiries within 24 hours.