Shipping policy
At Arrow Fare, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and US public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
We offer free shipping on all orders to the US.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 5–8 business days (Monday to Friday)
- Total Delivery Time: 6–10 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: (CT) Central Time – Austin, Texas
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. How We Ship
We work with UPS, FedEx, and DHL to deliver your orders. Once your order has been dispatched, you will receive a tracking link by email within 24 hours.
6. Where Does My Order Come From?
We work with trusted international fulfilment partners to bring you quality products at the best possible price. Your order is dispatched directly from our fulfilment partners in Asia. Our returns center is based in Austin, Texas, United States.
7. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on US-specific regulations or carrier restrictions.
8. Taxes and Duties
Applicable sales tax will be calculated and displayed at checkout based on your delivery address. Arrow Fare is not responsible for any additional state or local taxes that may apply.
9. Lost or Damaged Packages
If your package has not arrived within 15 business days of dispatch, or arrives damaged, please contact us immediately at support@arrowfare.com. We will work with the carrier to investigate and resolve the issue as quickly as possible — either by sending a replacement or issuing a full refund.
10. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
11. Shipping Policy Updates
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: June 2026)
12. Contact Information
Store name: Arrow Fare
Company name: Ascent Marketing LLC
Company Address: 5900 Balcones Dr, Austin, Texas, 78731, United States
Phone: +1 650 274 6040
Email: support@arrowfare.com
Monday to Friday | 09:00AM – 05:00 PM (CT)
We aim to respond to your enquiries within 24 hours.